FAQ
Ordering
How far in advance should I place my order?
Order by 3pm for same-day delivery or pickup. During festive seasons (Chinese New Year, Hari Raya, Mid-Autumn, Diwali, Christmas), our gift boxes sell out fast — we recommend pre-ordering early to secure your preferred collection and date.
Can I include a gift message?
Yes! Every order includes a complimentary message card. Write your message in the box on the product page before adding to cart. We do not write directly on the products.
Can I order for a future date?
Yes — select your preferred delivery or pickup date at checkout and we'll prepare your order fresh for that date.
Do you cater for corporate or bulk orders?
Yes, we'd love to help with corporate and bulk gifting. Contact us with your quantity and preferred collection, and we'll prepare a quotation for you.
Delivery & Pickup
Where do you deliver?
We deliver within KL & Selangor via Lalamove (up to 50km from our HQ), and outstation via GDex courier. See our Delivery Fee page for zones and rates.
Is there free delivery?
Yes — all orders above RM1,000 enjoy free delivery to one address.
Can I pick up my order myself?
Yes, self-pickup is free at our HQ in Taman Kuchai, KL. Order by 3pm for same-day pickup. See Visit Us for the address and hours.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, and [other methods — e.g. FPX, Touch 'n Go, GrabPay].
Still have a question? Contact us — we're happy to help.
