REFUND POLICY

Last updated: [date]

Cancellations

As our gifts are prepared and packed fresh to order, cancellations are accepted up to [48] hours before your scheduled delivery or pickup date, with a full refund. Cancellations after this cut-off cannot be refunded, as preparation of your order will already be underway.

Changes to Orders

Need to change the delivery date, address, or gift message? Contact us at least [24] hours before your scheduled date and we'll do our best to accommodate. A change of address may affect the delivery fee if the new address falls in a different zone.

Damaged or Incorrect Items

We take great care in packing every gift. If your order arrives damaged or incorrect, contact us within 24 hours of receipt with your order number and clear photos of the item and packaging. Once verified, we will arrange a replacement or a refund of the affected item.

Non-Returnable Items

Due to the perishable nature of our food products, we are unable to accept returns or offer refunds for change of mind, taste preference, or items that have been consumed.

Failed Deliveries

If a delivery fails because the recipient is unreachable or the address provided is incorrect, redelivery will incur an additional fee. Refunds are not available for perishable items that cannot be redelivered in fresh condition.

Refund Processing

Approved refunds are issued to the original payment method within [7–14] business days, depending on your bank.

To request a refund or cancellation, contact us with your order number.